Financial Technology Company Minimizes Service Assurance TCO

Challenge

Siloed Network Operations Hindered Service Performance Improvements

• Limited data integration across multiple performance management platforms hampered service assurance and root-cause isolation
• Separate network instrumentation for its trading services and enterprise network infrastructure drove up ongoing maintenance costs
• Manual workflows for packet analysis limited productivity and extended resolution times for issues between enterprise network and business technology teams

Solution

Consolidation to a Single Network Analytics Platform Providing Insight for Enterprise IT and Business-aligned IT Stakeholders

• Network health, utilization, and quality metrics
• Digital transaction performance across multiple applications and protocols; searchable by client, by order type or by product
• Market data quality insights across all third-party feeds to assure timely, complete price information
• Insight into the sources of performance degradation of business applications, network infrastructure, and client experience
• Analytics-driven workflows for rapid investigation and resolution of transaction and service-level issues
• Streamlined cross-team collaboration through automated VLAN flow detection, analysis and reporting capabilities
• Intuitive packet capture, analytics, filtering, indexed search and single-click access that minimized manual analysis time and effort