Bank Optimizes Multi-Vendor Deployment
Challenge
Assuring Performance of Outsourced Trading Platform
- Siloed visibility that delayed identification of service degradation
- Extended triage and resolution times exacerbated by finger-pointing across internal teams, platform outsourcer, and infrastructure service providers
- Limited insights to correlate trade execution with infrastructure performance to improve customer experience and revenue generation
Solution
Analytics and Insight Across Outsourced Technology
- Insight into market data gaps and other quality issues across all incoming direct and consolidated market data feeds from Canadian and U.S. markets
- Venue connectivity health monitoring and performance profiling to optimize order routing and execution
- Full transaction message transparency through the Tbricks environment
- Streamlined and automated workflows for trade plant performance optimization and issue identification, isolation, and resolution
- Pre-built dashboards for multiple stakeholders that improved collaboration with trading platform and infrastructure outsourcers
Results
Improved Performance Assurance and Trading Outcomes
Operations staff productivity
Speed of escalation process across internal and external technology teams
Mean time to respond to stakeholder and partner inquiries
Mean time to identify and resolve issues
Business impact of technology issues
