European Investment Bank Assures Optimal Client Execution
Challenge
Assuring Optimal Execution Amid Growing Customer and Partner Base
- Inadequate insight to assess and manage execution performance across an expanding set of global markets and liquidity providers
- Lengthy, inconclusive responsiveness to execution inquiries from clients, partners and business stakeholders
Solution
Analytics and Insight into Clients, Venues, Market Data and Transactions
- Insight into order counts, flows, instruments, and performance across multiple venues, liquidity providers, and trading sessions
- Automated discovery and analysis of new order flows, enabling fast, accurate responses to queries from clients and partners
- Workflows to accelerate identification, isolation, and resolution of market data and trading session performance degradation
- Infrastructure performance and capacity insights to proactively optimize market data delivery and transaction performance
- Actionable intelligence for internal business stakeholders through customized dashboards reflecting customer activity and experience, digital business performance, and infrastructure technology performance
Results
Better Execution Quality, Better Service
Operations staff productivity
Mean time to respond to stakeholder, partner and client inquiries
Mean time to identify and resolve technology and transaction issues
Risk of rapid business expansion by providing service and execution assurance capabilities
