Trading Solutions Provider Cuts Troubleshooting Time by 94%
Challenge
Assuring Customer Experience Across a Diverse and Highly Customized Environment
- Lengthy timeframes to identify, diagnose, and address service issues
- Limitations in obtaining and delivering precise forensic details to clients in a consumable manner
- Inadequate network visibility across complex, changing systems to support efficient infrastructure operations and to prioritize optimization efforts
- High effort required to adapt monitoring and analytics for unique customer requirements with existing rigid tools
Solution
End-to-End Network Performance Insight to Optimize Customer Experience
- Automated discovery and analysis of the firm’s dynamic environment
- Insight into the sources of customer performance degradation or connectivity issues, that enabled fast, accurate responses to customer queries
- Infrastructure performance and capacity insights to improve client experience and to improve architecture planning
- Intuitive network capture, profiling, analysis, filtering, and search workflows that minimized manual analysis time and effort
- Easy analytics upgrades to support precision transaction monitoring, individual order lifecycle tracking and performance profiling for every client
Results
Improved Customer Experience with More Efficient Service Delivery
Customer satisfaction
Identification of performance improvement opportunities
Operations staff productivity
Time spent troubleshooting issues by 94%
Time spent on solution configuration
