Automated discovery and analysis of the firm’s dynamic environment
Insight into the sources of customer performance degradation or connectivity issues, that enabled fast, accurate responses to customer queries
Infrastructure performance and capacity insights to improve client experience and to improve architecture planning
Intuitive network capture, profiling, analysis, filtering, and search workflows that minimized manual analysis time and effort
Easy analytics upgrades to support precision transaction monitoring, individual order lifecycle tracking and performance profiling for every client
Results
Improved Customer Experience with More Efficient Service Delivery
Customer satisfaction
Identification of performance improvement opportunities
Operations staff productivity
Time spent troubleshooting issues by 94%
Time spent on solution configuration