Financial Technology Company Minimizes Service Assurance TCO
Challenge
Siloed Network Operations Hindered Service Performance Improvements
- Limited data integration across multiple performance management platforms hampered service assurance and root-cause isolation
- Separate network instrumentation for its trading services and enterprise network infrastructure drove up ongoing maintenance costs
- Manual workflows for packet analysis limited productivity and extended resolution times for issues between enterprise network and business technology teams
Solution
Consolidation to a Single Network Analytics Platform Providing Insight for Enterprise IT and Business-aligned IT Stakeholders
- Network health, utilization, and quality metrics
- Digital transaction performance across multiple applications and protocols; searchable by client, by order type or by product
- Market data quality insights across all third-party feeds to assure timely, complete price information
- Insight into the sources of performance degradation of business applications, network infrastructure, and client experience
- Analytics-driven workflows for rapid investigation and resolution of transaction and service-level issues
- Streamlined cross-team collaboration through automated VLAN flow detection, analysis and reporting capabilities
- Intuitive packet capture, analytics, filtering, indexed search and single-click access that minimized manual analysis time and effort
Results
More Efficient and Cost-Effective Service Assurance
Staff productivity
Operational Cost Effectiveness
Mean time to collaborate by 96%
Overall solution and maintenance cost
Physical footprint by 71%
