Forex Broker Optimizes Outsourced Platform

With rising competition for foreign exchange client order flow, the firm transitioned to managed technology services to more rapidly, and cost-effectively, deliver differentiating functionality to increase market share. The firm was also eager to avoid operational challenges of internally developed monitoring tools, such as:

• Limited visibility and insights for correlating client execution with infrastructure performance to improve customer experience
• Higher than expected delivery times as the firm’s execution analytics needs evolved
• Escalating internal support costs of the monitoring tooling

Deployed across Europe, Asia, and America to analyze internal forex marketplace and market access connectivity, Corvil provided:

• Full message transparency across FIX , ITCH, OUCH and other protocols across third-party matching and pricing engines
• Insight into system load and performance metrics per host, per port for platform tuning and capacity management
• Performance baselines to establish operational SLAs for the managed service provider
• Rapid identification of performance outliers and non-deterministic behaviors across the platform instances to assure consistent client experience globally
• Customer-specific insights into price delivery through an order acknowledgment process to simplify customer trade support
• Streamlined, analytics-driven workflows for issue identification, isolation, and resolution replacing manual analysis
• Customized dashboards for multiple stakeholders that improved collaboration with the trading platform and infrastructure outsourcers