Rack and stack equipment (servers, switches, appliances)
Physical cabling (network, power, console) and cable management
Component replacement (drives, memory, cards)
Visual inspections, LED status checks, power cycling
Intellihands Services
Physical extension of your team: highly trained Pico experts on-site in 55+ global data centers for rack, stack, and infrastructure support.
On-site Pico experts in all major financial data centers globally
Rack, stack, cabling, troubleshooting, physical infrastructure tasks
Consistent training, security-accredited, financial services standards
Weekly, monthly, or annual service packages
What are Intellihands services?
Intellihands services provide on-site technical support in data centers where your infrastructure is deployed. Pico's highly trained, security-accredited engineers perform physical tasks like racking servers, cabling, component replacement, visual inspections, and troubleshooting, serving as a physical extension of your team in 55+ global data centers with consistent standards and financial services expertise.
What Intellihands can do for you
Common tasks
Deployment support
Receive hardware shipments and inventory equipment
Install in racks according to specifications
Initial power-on, validation, and cross-connect installations
Documentation of as-built configurations
Common use cases (and what you'll achieve)
Remote deployment when you can't be on-site
Deploy infrastructure globally without traveling to every data center
Intellihands acts as your eyes and hands locally
Break-fix support during trading hours
Rapid response to hardware failures requiring physical intervention
Without relying on data center provider's generic remote hands
Expansion without internal headcount
Scale globally without hiring local staff in each region
Leverage Pico's established presence in 55+ data centers
Consistent standards across facilities
Single vendor means consistent deployment and management standards globally
Reduces errors and accelerates problem resolution
After-hours and weekend support
Available beyond standard business hours for urgent deployments
Emergency incident response when physical intervention is needed
Why use Pico Intellihands
Pico's Intellihands teams provide financial services-grade physical support with consistent training, security accreditation, and global coverage.
Expertise
Highly trained engineers meeting financial services standards. Consistently trained and security-accredited across all regions.
Consistency
Same vendor globally ensures consistent deployment standards. Reduces risk of errors from varying skill levels.
Availability
On-site and local in all major financial data centers. Flexible packages: weekly, monthly, annual with after-hours support.
Cost-effectiveness
Range of tailored service packages. More economical than flying staff to remote data centers and faster than generic remote hands.
Intellihands Services FAQs
Intellihands Services put highly trained, security-accredited Pico engineers on site in 55+ global data centers, acting as a physical extension of your team. They handle rack and stack, cabling, component replacement, visual inspections, and power cycling, on weekly, monthly, or annual service packages.
Extend your team globally with Intellihands
Talk to a Pico specialist about Intellihands service packages for your global data center footprint, whether you need ongoing support or project-based assistance.
