Customer hardware is connected to our management and monitoring platform, allowing us to gather event and performance data. At the first sign of trouble we triage the problem and begin work, remotely interrogating your hardware to identify the problem or dispatching our Intellihands teams if physical intervention is required.
We offer monitoring of the following as standard:
Operating system health
Status of services
Component health (disks, processor, NICs, specialized cards)
We can also support bespoke monitoring solutions where customers have specific requirements over and above our standard offering.
The combination 24/7 operational mode, our advanced monitoring platform and our global Intellihands capabilities is unique to Pico and offers the following benefits: