Client-specific change management windows. Pre-change testing, post-change verification, and rollback procedures. Customizable maintenance schedules based on trading hours.
Service Operations
24/7 global service operations providing direct client support with follow-the-sun coverage across Americas, EMEA, and Asia-Pacific.
Follow-the-sun model with local engineering expertise in all regions
24/7 direct client support and automated checkouts
Corvil Analytics instrumentation for continuous monitoring
Monthly service reviews with transparent metrics
What are service operations for trading infrastructure?
Service operations provide 24/7 global support for trading infrastructure including incident response, change management, automated health checkouts, performance monitoring via Corvil Analytics, and vendor liaison. Pico's Global Service Operations team operates as an extension of your team using a follow-the-sun model with local engineering expertise in Americas, EMEA, and Asia-Pacific, reducing mean time to resolve (MTTR) and mean time to innocence (MTTI).
Global Service Operations capabilities
Comprehensive operational support for trading infrastructure with proactive monitoring, automated health checks, and transparent service reviews.
Maintenance & Change Management
Automated Checkouts
Start of Week (SoW) and Start of Day (SoD) automated health checks. Proactive issue detection before trading hours with immediate escalation of anomalies.
Scheduled Service Reviews
Monthly reviews covering ticket summaries, incident analysis with RFO, MTTR/MTTI metrics, latency and bandwidth reporting, and strategic discussions.
Advanced Instrumentation & Telemetry
Corvil appliances in every data center. Network taps on every link. PTP drift analysis, venue latency tracking, bandwidth utilization, and anomaly detection.
How follow-the-sun operations work
Americas
Based in New York City NOC (Network Operations Center), covering North and South America. Local expertise in US financial centers and Canadian markets.
EMEA
European operations centers covering Europe, Middle East, and Africa. Familiar with London, Frankfurt, and emerging market requirements.
APAC
Asia-Pacific operations centers covering Asian and Pacific markets. Coverage for Tokyo, Hong Kong, Singapore, and Australian exchanges.
Key benefits
Engineers are fresh and alert during their local daytime shift
Seamless handoffs ensure persistent focus on problems
Reduced MTTR and improved MTTI through Corvil telemetry
No knowledge loss during shift changes: formal handover procedures
Common use cases (and what you'll achieve)
Trading hours incident response
24/7 local expertise ensures rapid response during critical trading hours
Regardless of timezone, experienced engineers are ready
Proactive issue detection
Automated checkouts and Corvil monitoring identify issues before trading impact
Start of Day checks ensure production readiness
Continuous improvement
Monthly service reviews identify trends and optimization opportunities
Transparent metrics drive accountability and improvement
Vendor liaison
Service Operations coordinates with equipment vendors, telcos, and exchanges
Single point of contact for all infrastructure-related vendor interactions
Change management
Structured process ensures changes are planned, tested, and executed with minimal risk
Adherence to client-specific change management requirements
Service Operations FAQs
24/7 global service operations with follow-the-sun model across Americas, EMEA, and Asia-Pacific. Direct client support, automated checkouts, Corvil instrumentation, and monthly service reviews for trading infrastructure.
Extend your operations team with 24/7 global support
Talk to a Pico service operations specialist about 24/7 support coverage, automated monitoring, and monthly service reviews for your trading infrastructure.
