--- title: "Client Support — Corvil, Redline & Market Services | Pico" description: "Contact our 24/7 Global Operations Center for service and support." source: https://www.pico.net/support/ markdown_url: https://www.pico.net/support.md --- # Client Support Client Support Contact our 24/7 Global Operations Center for service and support. ## Pico Client Support | AMRS | +1 (646) 701 6120 | | --- | --- | | EMEA | +44 (0) 207 550 0900 | | APAC | +65 6955 1900 | | Email | client-support@pico.net | ## Portal & Contact [Login to Portal](http://portal.pico.net) [Contact Support](mailto:client-support@pico.net) Sales [sales@pico.net](mailto:sales@pico.net) HR [HR@pico.net](mailto:HR@pico.net) Careers [careers@pico.net](mailto:careers@pico.net) ## Explore our Knowledgebase Access the latest training materials in the [Learning Center](https://pico.learnupon.com/catalog) or browse our [quick setup guides](https://portal.pico.net/s/article/Corvil-Appliances-QuickSetup-Guides) to find answers to common "Getting Started" queries. ### Latest Updates - [CNE release (Corvil 10.2)](https://portal.pico.net/s/file-software?softwareType=CNE+%28Network+Engine%29&softwareVersion=10.2) - [CMC release (Corvil 10.2)](https://portal.pico.net/s/file-software?softwareType=CMC+%28Management+Center%29&softwareVersion=10.2) - [Decoder Pack 2609 (Corvil 10.2)](https://portal.pico.net/s/file-software?softwareType=Decoders&softwareVersion=2609+%28Sep%29+for+Corvil+10.2) - [Decoder Pack 2609 (Corvil 10.1)](https://portal.pico.net/s/file-software?softwareType=Decoders&softwareVersion=2609+%28Sep%29+for+Corvil+10.1) - [Decoder Pack 2609 (Corvil 10.0)](https://portal.pico.net/s/file-software?softwareType=Decoders&softwareVersion=2609+%28Sep%29+for+Corvil+10.0) - [Decoder Pack 2609 (Corvil 9.7)](https://portal.pico.net/s/file-software?softwareType=Decoders&softwareVersion=2609+%28Sep%29+for+Corvil+9.7) - [Actions Pack 2609 (Corvil 10.2, 10.1, 10.0 and 9.7)](https://portal.pico.net/s/file-software?softwareType=Actions&softwareVersion=2609+%28Sep%29) - [Corvil Appliances: Current Support Status](https://portal.pico.net/s/article/Appliance-Support-Status) ### Top Articles - [Corvil Analytics Licensing Q&A](https://portal.pico.net/s/article/Corvil-Analytics-Licensing-Q-and-A) - [Corvil Analytics Software Upgrade Path](https://portal.pico.net/s/article/Upgrade-Path-for-Corvil-Analytics-Software) - [Enabling External Hardware Clock Sync](https://portal.pico.net/s/article/Enabling-External-Hardware-Clock-Synchronization) - [UTC Clock Sync Reporting](https://portal.pico.net/s/article/UTC-Clock-Synchronization-Reporting) - [What are Self-Attaching Sensors?](https://portal.pico.net/s/article/What-are-Self-Attaching-Sensors) - [Upgrading CNEs with Corvil Management Center](https://portal.pico.net/s/article/Upgrading-CNEs-with-Corvil-Management-Center) - [Configuring LDAP and role based access control for Corvil appliances](https://portal.pico.net/s/article/Configuring-LDAP-and-Role-Based-Access-Control-for-Corvil-Appliances) - [How to backup and restore a Corvil device](https://portal.pico.net/s/article/How-to-Backup-and-Restore-a-Corvil-device) - [Timestamping of packets by Corvil](https://portal.pico.net/s/article/Timestamping-Of-Packets-by-Corvil) ### Knowledgebase - [Stored Data Analysis Operation](https://portal.pico.net/s/article/Stored-Data-Analysis-Operation) - [Sources of Stored Data Analysis Files](https://portal.pico.net/s/article/Sources-of-Stored-Data-Analysis-Files) - [What is a TCP Reset (RST)](https://www.pico.net/kb/what-is-a-tcp-reset-rst/) - [What is a TCP Connection Refused](https://www.pico.net/kb/what-is-a-tcp-connection-refused/) - [What is a TCP Connection Reset by Peer](https://www.pico.net/kb/what-is-a-tcp-connection-reset-by-peer/) - [The role of bias in Neural Networks](https://www.pico.net/kb/the-role-of-bias-in-neural-networks/) - [Difference between Linear Regression and Logistic Regression](https://www.pico.net/kb/difference-between-linear-regression-and-logistic-regression/) - [What is the best way to describe latency?](https://www.pico.net/kb/what-is-the-best-way-to-describe-latency/) - [What is the lowest tick-to-order latency achievable without the use of FPGAs?](https://www.pico.net/kb/what-is-the-lowest-tick-to-order-or-tick-to-trade-latency-achievable-without-the-use-of-fpgas/) ### Integrations / API - [Decoders](https://www.pico.net/corvil-analytics/trading-analytics/list/) - [Corvil Connectors](https://www.pico.net/corvil-analytics/trading-analytics/corvil-connectors/) - [Corvil API & SDK](https://www.pico.net/corvil-analytics/trading-analytics/corvil-api-sdk/) - [Corvil Actions](https://www.pico.net/corvil-analytics/trading-analytics/corvil-actions/) - [Corvil Actions Administration](https://portal.pico.net/s/article/Corvil-Actions-Administration) - [Splunk Connectors](https://splunkbase.splunk.com/apps/#/search/corvil/) ### Hardware - [Preparing to Install a Corvil Appliance](https://portal.pico.net/s/article/Preparing-to-Install-a-Corvil-Appliance) - [CNE-12000 Features](https://portal.pico.net/s/article/CNE-12000) - [CNE-10000 Features](https://portal.pico.net/s/article/CNE-10000) - [CNE-9000 Features](https://portal.pico.net/s/article/CNE-9000-CNE-9000v2) - [CNE-8800 Features](https://portal.pico.net/s/article/CNE-8800) - [CNE-7950 Features](https://portal.pico.net/s/article/CNE-7950) - [CNE-7850 Features](https://portal.pico.net/s/article/CNE-7850) - [CNE-6950 Features](https://portal.pico.net/s/article/CNE-6950) ### Installation - [Powering Up Corvil Management Center](https://portal.pico.net/s/article/Powering-Up-the-CMC) - [Powering Up the CNE](https://portal.pico.net/s/article/Powering-Up-the-CNE) - [Installing a Corvil Decoder using the CNE](https://portal.pico.net/s/article/Installing-a-Corvil-Decoder-Using-the-CNE) - [Licensing Appliances](https://portal.pico.net/s/article/Licensing-Appliances)