---
title: "Success Story: Trading Solutions Provider Cuts Troubleshooting Time by 94%"
description: "Corvil's analysis across dynamic infrastructure simplifies operations and optimization efforts."
type: "case-studies"
date: "2018-12-12"
source: https://www.pico.net/resources/trading-solutions-provider/
markdown_url: https://www.pico.net/resources/trading-solutions-provider.md
---

# Trading Solutions Provider Cuts Troubleshooting Time by 94%
## Challenge

### Assuring Customer Experience Across a Diverse and Highly Customized Environment

- Lengthy timeframes to identify, diagnose, and address service issues

- Limitations in obtaining and delivering precise forensic details to clients in a consumable manner

- Inadequate network visibility across complex, changing systems to support efficient infrastructure operations and to prioritize optimization efforts

- High effort required to adapt monitoring and analytics for unique customer requirements with existing rigid tools

## Solution

### End-to-End Network Performance Insight to Optimize Customer Experience

- Automated discovery and analysis of the firm's dynamic environment

- Insight into the sources of [customer performance](https://www.pico.net/products/corvil-analytics/) degradation or connectivity issues, that enabled fast, accurate responses to customer queries

-
[Infrastructure performance](https://www.pico.net/products/corvil-analytics/) and capacity insights to improve client experience and to improve architecture planning

- Intuitive [network capture](https://www.pico.net/products/corvil-analytics/network-capture/), profiling, analysis, filtering, and search workflows that minimized manual analysis time and effort

- Easy analytics upgrades to support precision transaction monitoring, individual [order lifecycle tracking](https://www.pico.net/products/corvil-analytics/) and performance profiling for every client

## Results

### Improved Customer Experience with More Efficient Service Delivery

↑ Customer satisfaction

↑ Identification of performance improvement opportunities

↑ Operations staff productivity

↓ Time spent troubleshooting issues by 94%

↓ Time spent on solution configuration