---
title: "Success Story: Trading Infrastructure Service Provider Boosts Customer Experience and Support Efficiency"
description: "Corvil's packet capture improves on-boarding experience and service assurance while protecting investment with analytics upgrades."
type: "case-studies"
date: "2019-03-25"
source: https://www.pico.net/resources/trading-infrastructure-service-provider/
markdown_url: https://www.pico.net/resources/trading-infrastructure-service-provider.md
---

# Trading Infrastructure Service Provider Boosts Customer Experience and Support Efficiency
## Challenge

### Providing Superior Support Experience for Growing Customer Base

- Increasing stress from customer traffic growth on legacy packet capture tooling

- Lengthy search query response times and packet export timeframes due to growing capture volumes

- Limited ability to adapt to changing network infrastructure, capture requirements and analytics needs

## Solution

### Fast, Intuitive Access to Packet Captures with Easy Analytics Upgrades

- Reliable, high throughput [packet capture](https://www.pico.net/products/corvil-analytics/network-capture/)

- Rapid capture export while sustaining maximum capture rates

- Intuitive, single-click access to customer-specific captures with filtering, indexed search and export by data or trading connections to minimize time taken to find and download customer-specific captures

- Maximized disk storage capacity with streaming packet compression (up to 3 times over competitive products) while protecting client data with capture volume and database encryption

- Streamlined, modular analytics upgrade path for deployed [appliances](https://www.pico.net/products/corvil-analytics/) as the firm's networks grow and change

## Results

### Improved Customer Experience and Support Efficiency

↑ Effectiveness of customer support

↑ Customer on-boarding experience

↑ Deployment flexibility for future analytics and network upgrades

↓ Mean-time to respond to customer queries

↓ Mean-time to innocence and problem resolution