---
title: "Success Story: Investment Firm Improves Customer Satisfaction and Trade Execution"
description: "Corvil delivers insight to optimize trading strategies through end-to-end order lifecycle and market data analytics."
type: "case-studies"
date: "2018-03-29"
source: https://www.pico.net/resources/investment-firm/
markdown_url: https://www.pico.net/resources/investment-firm.md
---

# Investment Firm Improves Customer Satisfaction and Trade Execution
## Challenge

### Obtaining Additional Insight to Optimize Multi-Manager Platform

- Inadequate insight to assess and manage growing number of prime-brokers for optimal cost-performance across different portfolio teams

- Lengthy, inconclusive responsiveness to portfolio managers regarding execution and market data quality inquiries

## Solution

### Insight to Optimize Trading Strategies by Providing End-To-End Order Lifecycle and Market Data Analytics and Performance Assurance

-
[Market data](https://www.pico.net/products/corvil-analytics/market-data-analytics/) quality insights across all equities and futures feeds to assure timely, complete price data

- Visibility into portfolio group experience and performance across multiple venues or brokers

- Data-driven workflows for proactive investigation of and response to portfolio team transaction inquiries

- Insight into [differences in venue or broker performance](https://www.pico.net/products/corvil-analytics/) experienced by portfolio groups to optimize venue utilization and order routing

- Infrastructure and platform metrics to [optimize trade plant performance](https://www.pico.net/products/corvil-analytics/), capacity planning and transaction performance

## Results

### Improved Business Execution, Technology Performance and Reliability, and Customer Satisfaction

↑ Alignment between portfolio teams and operational execution teams through business-aligned analytics

↓ Mean time to respond to portfolio teams' transaction inquiries

↓ Mean time to identify and resolve technology and transaction issues

↓ Operational risk from technology and venue performance degradation

↓ Risk of rapid business expansion by providing service and execution assurance capabilities