---
title: "Success Story: Leading Global Insurer Optimizes Digital Experience Assurance"
description: "Corvil Analytics and ecosystem integration delivers digital experience returns."
type: "case-studies"
date: "2018-04-02"
source: https://www.pico.net/resources/global-insurance-firm-digital-experience-assurance/
markdown_url: https://www.pico.net/resources/global-insurance-firm-digital-experience-assurance.md
---

# Leading Global Insurer Optimizes Digital Experience Assurance
## Challenge

### Inadequate Insight from Legacy NPMD Tools to Assure Digital Experiences Across the Network

- Inadequate visibility across local and wide area networks to assure and optimize end-to-end of services such as VoIP, HTTP-based business applications, and other service delivery

- Limited insight from legacy tools to efficiently identify the source and scope of performance issues

## Solution

### Application-Centric Network Data Analytics Integrated with IT Operations Ecosystem

- Insight into the sources of poor user experience from digital business services, voice and teleconference calls, and remote desktops

- Live and retrospective quality metrics such VoIP mean opinion scores, microburst activity, and latency to measure and manage the impact on user experience

- Application and user traffic patterns and utilization metrics that uncovered hidden capacity constraints and enabled more effective control over WAN resources

- Detection and analysis of common indicators of nascent problems (e.g., improperly marked network traffic, call signaling errors, etc.)

- Seamless integration to maintain a single IT event management interface and to extend Corvil intelligence to the broader IT Ops teams

## Results

### More Efficient and Effective Service Assurance

↓ MTTR from hours to minutes

↑ Percentage of problems resolved by Level 1 IT Staff

↑ Number of proactively identified and resolved problems

↓ Business operational risk due to service degradation