---
title: "Success Story: Exchange Reduces MTTR by 89% with Corvil"
description: "Corvil improves customer experience with enhanced analysis of clients, market data, and transactions."
type: "case-studies"
date: "2018-08-29"
source: https://www.pico.net/resources/futures-exchange/
markdown_url: https://www.pico.net/resources/futures-exchange.md
---

# Exchange Reduces MTTR by 89% with Corvil
## Challenge

### Maintaining Market Data Service Quality Amid Growing Volumes

- Extended time-frames to identify, diagnose, triage, and resolve service degradation and customer queries, particularly as client-side infrastructure or automated trading strategies changed

- Additional development resources needed to create and maintain complex analysis rules required to parse log data for customer support and compliance investigations

## Solution

### Analytics and Insight into Clients, Market Data and Transactions

- Real-time analysis of [market data](https://www.pico.net/products/corvil-analytics/market-data-analytics/) flows, provided with zero performance impact on the firm's high-performance connectivity infrastructure

- Customer-specific insights into multi-cast group subscriptions and market data feeds being delivered

- Insight into market data quality issues such as sequence gaps for proactive service assurance

- Automated discovery and analysis of new order flows, enabling fast, accurate responses to customer queries

- Live and retrospective network and infrastructure health and performance metrics

- Insight into the sources of customer performance degradation or connectivity issues

- Intuitive [packet capture](https://www.pico.net/products/corvil-analytics/network-capture/), analytics, filtering, indexed search and single-click access that minimized manual analysis time and effort

## Results

### Improved Customer Experience and More Efficient and Effective Operations

↑ Customer Satisfaction

↓ Time spent troubleshooting network issues

↓ Time spent isolating client issues by 89%

↓ Developer opportunity costs