---
title: "Intellihands | On-Site Data Center Remote Hands | Pico"
description: "Intellihands Services put highly trained, security-accredited Pico engineers on site in 55+ global data centers, acting as a physical extension of your team. They handle rack and stack, cabling, component replacement, visual inspections, and power cycling, on weekly, monthly, or annual service packages."
source: https://www.pico.net/products/market-services/infrastructure/intellihands/
markdown_url: https://www.pico.net/products/market-services/infrastructure/intellihands.md
---

# Intellihands Services
Physical extension of your team: highly trained Pico experts on-site in 55+ global data centers for rack, stack, and infrastructure support.

- On-site Pico experts in all major financial data centers globally
- Rack, stack, cabling, troubleshooting, physical infrastructure tasks
- Consistent training, security-accredited, financial services standards
- Weekly, monthly, or annual service packages

## What are Intellihands services?

Intellihands services provide on-site technical support in data centers where your infrastructure is deployed. Pico's highly trained, security-accredited engineers perform physical tasks like racking servers, cabling, component replacement, visual inspections, and troubleshooting, serving as a physical extension of your team in 55+ global data centers with consistent standards and financial services expertise.

## What Intellihands can do for you

### Common tasks

- Rack and stack equipment (servers, switches, appliances)
- Physical cabling (network, power, console) and cable management
- Component replacement (drives, memory, cards)
- Visual inspections, LED status checks, power cycling

### Deployment support

- Receive hardware shipments and inventory equipment
- Install in racks according to specifications
- Initial power-on, validation, and cross-connect installations
- Documentation of as-built configurations

## Common use cases (and what you'll achieve)

### Remote deployment when you can't be on-site

- Deploy infrastructure globally without traveling to every data center
- Intellihands acts as your eyes and hands locally

### Break-fix support during trading hours

- Rapid response to hardware failures requiring physical intervention
- Without relying on data center provider's generic remote hands

### Expansion without internal headcount

- Scale globally without hiring local staff in each region
- Leverage Pico's established presence in 55+ data centers

### Consistent standards across facilities

- Single vendor means consistent deployment and management standards globally
- Reduces errors and accelerates problem resolution

### After-hours and weekend support

- Available beyond standard business hours for urgent deployments
- Emergency incident response when physical intervention is needed

## Why use Pico Intellihands

Pico's Intellihands teams provide financial services-grade physical support with consistent training, security accreditation, and global coverage.

### Expertise

Highly trained engineers meeting financial services standards. Consistently trained and security-accredited across all regions.

### Consistency

Same vendor globally ensures consistent deployment standards. Reduces risk of errors from varying skill levels.

### Availability

On-site and local in all major financial data centers. Flexible packages: weekly, monthly, annual with after-hours support.

### Cost-effectiveness

Range of tailored service packages. More economical than flying staff to remote data centers and faster than generic remote hands.

## Intellihands Services FAQs

### How is Intellihands different from data center remote hands?

Pico Intellihands are highly trained in financial services requirements and trading infrastructure. They work directly for Pico (not the data center provider), understand your standards, and have deeper technical expertise than generic remote hands services.

### Can Intellihands perform advanced troubleshooting?

Yes. Intellihands can perform hardware diagnostics, component-level troubleshooting, and technical tasks beyond basic rack-and-stack. For software or complex issues, they work closely with Device Management and Infrastructure Analytics teams.

### How do I engage Intellihands for a task?

Submit requests through Pico's client portal or contact your account team. For clients with service packages, requests are processed according to SLA. Ad-hoc requests can be quoted and scheduled as needed.

### Are Intellihands available 24/7?

Coverage varies by location and service package. Standard coverage is local business hours, with after-hours and emergency support available by arrangement.

### Can Intellihands work in data centers where Pico doesn't have colocation?

Yes. Intellihands can support your infrastructure in any major financial data center, even if you're not using Pico Colocation Hosting services.

### How are Intellihands engineers trained?

All Intellihands undergo consistent training on data center procedures, financial services requirements, security protocols, and Pico's operational standards. They're also security-accredited for sensitive environments.

## Extend your team globally with Intellihands

Talk to a Pico specialist about Intellihands service packages for your global data center footprint, whether you need ongoing support or project-based assistance.