--- title: "Infrastructure Analytics | 24/7 Server Monitoring | Pico" description: "Infrastructure Analytics provides 24/7 monitoring of colocated server and network hardware, from disk, processor, and NIC health to operating system status and service ports. Four tiers scale from switch monitoring to fully managed servers, with proactive alerting and Intellihands dispatch when hands are needed on site." source: https://www.pico.net/products/market-services/infrastructure/infrastructure-analytics/ markdown_url: https://www.pico.net/products/market-services/infrastructure/infrastructure-analytics.md --- # Infrastructure Analytics 24/7 monitoring, alerting, and support for colocated trading infrastructure, from basic hardware health checks to fully managed server operations. - Multiple service tiers: Switch, Server Hardware, Server Hardware & OS, Fully Managed - 24/7 service desk with proactive monitoring and alerting - Follow-the-sun operations model for continuous issue focus - Integrated with Device Management for end-to-end lifecycle support ## What is infrastructure analytics for trading? Infrastructure analytics for trading provides 24/7 monitoring of colocated server and network hardware including operating system health, service status, component health (disks, processors, NICs), and port monitoring. Pico's service desk continuously monitors infrastructure, proactively notifies customers of potential problems, troubleshoots issues, and coordinates hardware replacement or software updates, ensuring trading infrastructure remains production-ready. ## Choose your monitoring level ### Switch Switch health and port status monitoring with alerting and troubleshooting. Includes 24/7 service desk and proactive alerting. ### Server: Hardware Only Component health monitoring (disks, processors, NICs, specialized cards) with hardware monitoring and proactive alerts. ### Server: Hardware and OS Hardware plus OS health, services status, and port monitoring with hardware and OS-level monitoring and troubleshooting. ### Server: Fully Managed Complete infrastructure: hardware, OS, services, performance. Full lifecycle management including monitoring, patching, break-fix, and replacements. ## Common use cases (and what you'll achieve) ### Proactive issue detection - Identify hardware failures, disk degradation, or service issues before they impact trading - Minimize downtime with early detection and alerting ### 24/7 peace of mind - Infrastructure continuously monitored and production-ready for trading day start - Regardless of timezone, your infrastructure is watched ### Reduce mean time to resolution - Follow-the-sun model provides continuous focus on problems - Faster final resolution vs. single-shift support ### Lower operating costs - Shared services model more cost-effective than building internal 24/7 teams - Scalable without additional headcount ### Integrated lifecycle management - Combine with Device Management for end-to-end infrastructure lifecycle - Procurement, build, deployment, monitoring, maintenance under one vendor ## What Infrastructure Analytics monitors Comprehensive monitoring of your colocated trading infrastructure with proactive alerting, remote diagnostics, and Intellihands dispatch for physical intervention. ### Operating system health Uptime, resource utilization, error detection, and service availability across all monitored servers. ### Critical services Status of critical services and processes, port monitoring for network connectivity and application listeners. ### Component health Disks (SMART data), processors (temperature, usage), NICs (errors, throughput), and specialized cards (FPGAs, capture cards). ### Bespoke monitoring Custom monitoring solutions available for specific requirements beyond the standard offering. ## Infrastructure Analytics FAQs ### What is the difference between hardware monitoring and fully managed? Hardware monitoring tracks component health and alerts on failures. Fully managed includes monitoring plus ongoing operations: patching, software updates, break-fix, vendor liaison: complete lifecycle management. ### Can you monitor hardware I manage myself? Yes. Infrastructure Analytics can monitor client-managed hardware. We provide alerting and troubleshooting assistance while you maintain operational control. ### How do alerts work? The monitoring platform generates alerts based on thresholds and anomalies. Alerts route to Pico's 24/7 service desk, which triages, troubleshoots, and notifies you of issues and resolution status. ### What happens when a hardware component fails? For fully managed servers, Pico coordinates with vendors for replacement parts, dispatches Intellihands to perform physical replacement, and validates functionality post-repair. For hardware-only monitoring, we alert you and provide troubleshooting support. ### Can you support bespoke monitoring requirements? Yes. While we offer standard monitoring of OS, services, ports, and components, we can accommodate custom monitoring needs specific to your infrastructure. ### How does follow-the-sun operations work? Pico has operations teams in Americas, EMEA, and APAC. When one region's shift ends, they hand off active issues to the next region beginning their shift, ensuring 24/7 continuous focus on problems. ### Do I need to use Pico Device Management to use Infrastructure Analytics? No. Infrastructure Analytics can monitor any colocated infrastructure, whether built by Pico or self-managed. However, combining services provides end-to-end lifecycle benefits. ## Monitor your infrastructure with 24/7 operations support Talk to a Pico infrastructure specialist about monitoring tiers for your colocated infrastructure, from basic hardware health checks to fully managed lifecycle support.