---
title: "New Pico Client Portal Brings On-Demand Operational Transparency and Control to Pico Service Users"
description: "Visibility and management of Pico services includes Corvil Analytics reporting on network performance."
subtitle: "Visibility and management of Pico services includes Corvil Analytics reporting on network performance"
source: https://www.pico.net/about/news/new-pico-client-portal-brings-on-demand-operational-transparency-and-control-to-pico-service-users/
markdown_url: https://www.pico.net/about/news/new-pico-client-portal-brings-on-demand-operational-transparency-and-control-to-pico-service-users.md
---

# New Pico Client Portal Brings On-Demand Operational Transparency and Control to Pico Service Users
**NEW YORK **–** November 16, 2021** - [Pico](https://www.pico.net/), a leading provider of mission critical technology, data and analytic services for the financial markets community, continues to realize its commitment to operational excellence with the introduction of a new client portal to support more efficient and effective client-centric service delivery, at scale.

The portal empowers clients with on-demand access to a single, secure, centralized location to interact with their Pico services. Value highlights delivered to clients via the portal include:

- **Visibility and intelligence** into the current and historical performance of Pico’s infrastructure and resilient proprietary network [PicoNet™](https://www.pico.net/products/market-services/connectivity/piconet/), via instrumentation and telemetry metrics gathered by Pico’s market leading Corvil Analytics1
- **Tailored reporting** with daily, weekly, monthly and historical reporting on venue access network bandwidth utilization and WAN latency, providing insight to help achieve optimal performance
- **Operational efficiencies** through an optimized, self-service desk that streamlines the process of logging and tracking tickets, requesting additional services, as well as engaging directly with regional data center on-site staff 
- **Situational awareness** via alerts on the operational state of Pico services, infrastructure, and connectivity as well as notifications to view and approve Pico managed changes 
- **Ease-of-use** through a comprehensive dashboard, tools for ad-hoc file sharing between client and Pico teams, as well as the ability to manage user access and privileges 

***“Pico is committed to exceptional delivery of client services, solutions and support and we are pleased to transition to a scalable, centralized and comprehensive platform that equips clients with greater depth of insight and control of their Pico services,”*** said Roland Hamann, Chief Technology Officer & Head of APAC at Pico.  ***“In addition to becoming a vital resource tool for clients, we envisage it will be a key enabler of supporting Pico’s growth and expansion.”*** 

The new portal builds on the high level of service, 24/7 direct client support, and partnership that Pico’s global service operations team of engineers and data center management experts provide locally in each of the 50+ data centers Pico operates within.  

**Clients can contact their Pico representative to request access to the portal.**

1 Info-tech Research Group Network Monitoring Industry Scorecard 2020